Right to withdrawal:
If you are not satisfied with your order, you may exercise the right of withdrawal within 14 working days from the date you receive the consignment (the working days are calculated from the proven date of delivery). The products must be returned undamaged.
Return an item
- Send an email to firstname.lastname@example.org in order to manage the return process.
Once we have received the returned products, we will evaluate their condition, reprocess them and proceed with closing your request. You will be constantly updated by email and you can follow the progress of your request at any time in your reserved area.
Remember that Pryma.com will not change the products, only refund the cost of the returned items.
The full refund for the products will be made within 30 days at latest from the date the returns have been received.
For further information regarding how to apply for a return, you can check our legal area.